Shipping policy
Last updated: August 27, 2026
Kimvi Nails products are handmade to order and fulfilled from California, United States.
Production time
Please allow 2–5 business days for us to make and prepare your order before shipment. Business days do not include weekends or U.S. federal holidays. Delivery estimates begin after production is complete and the carrier receives the package.
U.S. shipping options
- Standard Shipping — $5.99: estimated delivery in 5–8 business days after dispatch
- Free Standard Shipping: available on U.S. orders of $70 or more after discounts and before taxes
- Express Shipping — $20.00: estimated delivery in 1–2 business days after dispatch
Shipping times are estimates, not guarantees. Carrier delays, severe weather, holidays, and address issues may affect delivery.
Tracking
We will email tracking information after your order ships. It can take up to 48 hours for the carrier's tracking page to show movement.
Address changes and incorrect addresses
Review your shipping address carefully at checkout. Email support@kimvinails.com within 12 hours if you need to request a change. We cannot guarantee changes after production or fulfillment begins.
If a package is returned because the address entered at checkout was incomplete or incorrect, the customer may be responsible for the cost of reshipping it. We cannot replace or refund an order delivered to the address supplied at checkout unless required by applicable law.
Delayed orders
If we learn that we cannot ship within the stated production timeframe, we will notify you and offer the choice required by applicable law: agree to the revised shipping date or cancel the unshipped order for a prompt refund.
Lost, stolen, or damaged packages
If tracking shows no delivery or the package arrives damaged, contact support@kimvinails.com promptly with your order number. Keep the product, original packaging, and shipping label while we review the issue and, when appropriate, open a carrier claim.
If tracking shows the package as delivered but you cannot locate it, first check the delivery location, household members, neighbors, and the carrier. Then contact us so we can help review the available delivery information. The final resolution depends on the carrier investigation and applicable law.
International shipping
This policy currently covers U.S. orders only. International shipping is not offered unless an international option is displayed and available at checkout.
Questions? Contact support@kimvinails.com.