Refund policy
Last updated: August 27, 2026
At Kimvi Nails, every press-on nail set is handmade to order. Because our products are made for personal use and cannot be safely resold once opened or handled, all sales are final except where an item arrives damaged, defective, or incorrect.
Change of mind and sizing
We do not accept returns, exchanges, or refunds for change of mind, style preference, or an incorrect size selection. Please review our Size Guide and measure each natural nail before ordering. If you are between sizes, choose the larger size and gently file the press-on nail to fit.
Order cancellations and changes
To request a cancellation or order change, email support@kimvinails.com within 12 hours of placing your order and include your order number. We will do our best to help, but a cancellation or change is not guaranteed if production has already started.
This cancellation limit does not restrict any right to cancel that applies under law, including a right arising when we cannot ship within a promised timeframe.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, email support@kimvinails.com within 7 calendar days of delivery. Include:
- Your order number
- A clear description of the issue
- Clear photos of the product, packaging, and shipping label
Please do not wear, alter, file, or apply the affected nails before contacting us. After reviewing the claim, we will provide an appropriate remedy, such as a replacement or refund, when the issue is confirmed.
Refunds
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may need additional time to post the refund. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Nothing in this policy limits rights that cannot be excluded under applicable law.
Questions? Contact support@kimvinails.com.